Vacationer: How do I inquire?
Q: How do I contact owners to inquire about or reserve a property?

A: To inquire for availability, reserve the property, or ask questions, you must contact the owner directly by email. Alternatively, you may call an owner via telephone, if a phone number is shown.

Vacationer: File a complaint about a property/owner/manager
Q: How can I complain about a property or owner?

A: MyGrandSpace.com has a strict policy of removing a listing for a single legitimate complaint. MyGrandSpace.com reserves the right to remove or not remove a listing based on the legitimacy and severity of the complaint. If you have a complaint about a property on MyGrandSpace.com – please contact us by email.

I can't see my new listing
Q: I added a new listing and I can't find it, where is it?

A: Since all our pages are cached in your browser or ISPs caching server you will need to click Refresh/Reload on your browser while viewing the region page you added your listing to. Sometimes your ISPs caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time.

I can't see my changes
Q: I changed my listing or added/changed photos and I can't see them, what happened?

A: Since all our pages are cached in your browser or ISPs caching server you will need to click Refresh/Reload on your browser while viewing the region page you added your listing to as well as your listing page. Sometimes your ISPs caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time.
If you see the correct information on the Home Owner Login page, your listing has been changed.

Modify/Delete Listings
Q: How do I modify or remove my listing?

A: Please notify us if you wish to modify or delete your listings.

Referral Program
Q: Is there a referral program?

A: At this time we do not have a discount for referrals, however you will find our prices are very competitive and offer various discounts for multiple properties.

Links to personal web sites
Q: Can I put my web page/link on my listing?

A: Yes.  Just send us your links and we will update your listing accordingly.

Someone copied my listing text
Q: Another owner copied parts of my listing, what do I do?

A: Since we do not copyright your listing text, there isn't anything we can do to help. We recommend you ask the owner to remove any copied text in a non-threatening manner.

Number of photos
Q: How many photos can I put on my listing?

A: Listings can have up to 4 photos.

I can't see my photos
Q: I just added/changed photos and they are not showing on my listing. Where are they?

A: Our listing pages are cached by your browser and internet caching servers and may need to be refreshed to see any changes. Try viewing your listing in your browser, and click "Refresh/Reload" on your browser (usually on top near the "address" or "url" bar). If this does not work, you may need to wait up to 24 hours (sometimes longer) for your ISPs caching server to get the newest page from our server.
If your photos appear on the "photos" page within "Home Owner Login", rest assured they are displayed on your listing.

Photos from another website
Q: Can I copy photos from another website to post on my listing?

A: Many other sites copyright your photos once you add them to your listing and thus they cannot be legally uploaded to our site without permission. You must obtain permission from the other site before uploading your photos to your listing.

My photos were copied
Q: Another owner copied my photo(s) and put them on their listing, what can I do?

A: Since we do not copyright your photos, there isn't anything we can do to help. We recommend you ask the owner to remove your photos in a non-threatening manner.

Prices
Q: What are your prices?

A: The cost depends on the number of listings you have. To see our price list log in and click on "Make a Payment". All prices are per listing. Prices are subject to change without notice.

Making Payments
Q: How do I make a payment?

A: We accept payment by check or Paypal. Paypal can be somewhat of a pain to use as they have a very strict security system setup. If you do decide to use paypal, you need to have a paypal account before you attempt to pay us. Visit their site at www.paypal.com to register.

Refunds
Q: What is your refund policy?

A: MyGrandSpace.com is proud to offer our "100% Risk Free Money Back Guarantee". If you are unsatisfied for any reason, a complete refund for the full amount will be issued up to 30 days after any payment is made.
 

Spam e-mail
Q: What is "SPAM"?

A: SPAM is an unsolicited commercial e-mail usually advertising a product or service. Usually, it is undesirable and is similar to "junk mail" received at your home or business via standard postal mail.

Suspicious e-mail
Q: I received a suspicious email, what do I do?

A: Usually emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction is a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding. For further information about internet fraud and fake check scams, see fraud.org.

Received a SPAM e-mail
Q: I received a SPAM email, what do I do?

A: Unsolicited commercial e-mail (SPAM) is prohibited from being sent through our system. We apologize that it was sent to you. Please let us know what you received by contacting us. For further information about internet fraud and fake check scams, see fraud.org.

Renter Overpayment scams
Q: What is a "Renter Overpayment Scam"?

A: Scammers will send you an inquiry, which may seem legitimate, but at some point suggest they send you more than your rental fees and ask you wire back the difference. The check they send you will be a fake, but usually takes the bank several weeks to catch it. By then, you have wired the difference back and will be unable to recover what you have sent. In some instances, the bad check will even clear your bank initially. We suggest you insist on exact payment, however, if you do accept an overpayment, wait at least 30 days before returning any funds. If you receive a suspicious inquiry mentioning that a third party (a business, assistant, or someone who owes them money) is going to send an overpayment, we recommend that you delete the inquiry without responding. See fraud.org for more information.